12 labels and certifications reward our excellence in customer relations in 2022

Satisfying both our customers and our partners is rooted in our DNA. The development of this culture is based on listening, analyzing, considering and understanding our customers’ needs and expectations. Thanks to the dedication of all our teams across Europe, this year we can once again congratulate ourselves on the satisfaction of our customers and partners. Once again, they have shown their level of trust in us through these 12 awards received in 2022.

Cofidis France 

Certified “Happy Team, Happy Customers” for the implementation of Symmetry of Attentions.

Cofidis Italie

Certified Best Customer service of the year.

Cofidis Portugal 

Certified “Consumer’s Choice” for the 11th year running.

Cofidis Espagne 

Certified Customer Service of the Year in the “Credit Institutions” category for the 9th time.

Cofidis Hongrie 

Triply awarded for excellence in customer relations in the “Face-to-face Customer service”, “Call center” and “e-customer” categories.

Cofidis République tchèque 

Certified Couronne d’or du crédit consommation and in the top 10 of the Responsible Credit Index.

Cofidis Slovaquie 

Certified Top Loyalty Improvement & Top Employee Approach.

Monabanq 

Certified Customer Service of the Year in the “Online Banking” category for the 6th time.